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Introduction

Hyperio Software Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, share, and protect the personal information of individuals who visit our website, use our services, or otherwise interact with us.
 
We process all personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who we are

  • Data Controller: Hyperio Software Ltd
  • Registered Address: 1 Agias Filaxeos Street, KPMG Building, 2nd Floor – Offices 2B & 2C, 3025 Limassol, Cyprus
  • Business Activity: Software development
  • General Enquiries: info@hyperiosoftware.com
  • Data Protection Officer: Stylianos Christoforou, Email: dpo@hyperiosoftware.com
  • The Data Protection Officer oversees compliance with data protection laws and can be contacted regarding any matter related to this policy.

Who we collect data about

We may process personal data relating to:
  • Customers and users of our software products and services
  • Website visitors and platform users
  • Business partners, suppliers, and service providers
  • Job applicants and employees
  • Contractors, consultants, and others who engage with our business

Personal data we collect

The personal data we collect depends on the way you interact with us. It may include:
  • Identification details: such as name, company name, and job title
  • Contact details: such as email address, phone number, and postal address
  • Account information: such as usernames or credentials (where applicable)
  • Technical information: including IP address, geo-location, browser type, device identifiers, and usage logs
  • Employment information: CVs, qualifications, and references for job applicants
  • Financial information: Billing details, payment history, and transaction records
  • Banking information: Bank account numbers or other payment instrument details you provide for processing payments
  • Communication records: correspondence, support requests, or feedback you send us
We collect this data directly from you, through our website, or while providing our services.

Why we use personal data

Purpose of processing personal data:
  • We use personal data to provide and manage our products and services, respond to enquiries, and meet our legal and contractual obligations.
  • We use this data to review how users use our Services, to develop new products or services and improve current content, products, and services.
  • We also process data to maintain system security, ensure the proper functioning of our systems, and improve our services based on our legitimate business interests.
We rely on explicit opt-in consent for specific processing activities such as direct marketing communications and, where relevant, the retention of candidate information for future recruitment opportunities.

Sharing of personal data

We treat personal data as confidential and share it only when necessary and lawful.
We may disclose personal data to:
  • Cloud and hosting providers that support our infrastructure
  • IT and software vendors who maintain our systems
  • Professional advisers such as auditors or legal consultants
  • Public authorities where required by law
All such parties are bound by strict confidentiality and data protection obligations.

Transfers outside the EU/EEA

If we transfer personal data outside the European Union (EU) or the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as:
  • Standard Contractual Clauses approved by the European Commission or Transfers to countries that the EU has recognised as providing an adequate level of protection.
  • Technical and organisational measures to protect personal data.
You may contact our DPO for further details on the safeguards applied to international transfers.

How long we keep personal data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
 
Examples include:
  • Customer and billing records: up to seven (7) years after the end of the relationship
  • Applicants not shortlisted: retained for 1–3 months after the position is filled, to complete administrative processing.
  • Shortlisted applicants (interview stage): retained for up to 3-6 months, based on our legitimate interest to document the recruitment process and respond to possible disputes.
  • Longer retention periods: only when the candidate gives explicit and separate consent to be considered for future opportunities. In these cases, the data is retained for up to an additional 6 months, and the candidate may withdraw consent at any time.
When personal data is no longer required, it will be securely deleted or anonymized.

How we protect personal data

We apply technical and organizational measures to keep your personal data safe and to prevent loss, misuse, or unauthorized access. These include:
  • Secure storage and encryption of data
  • Controlled access based on role and necessity
  • Regular security testing and monitoring
  • Staff training and confidentiality obligations
While no system is completely secure, we take all reasonable steps to protect your data in line with industry best practices.

Your rights

You have several rights under data protection law. You can:
  • Access your personal data and obtain a copy of it
  • Rectify inaccurate or incomplete information
  • Erase personal data (“right to be forgotten”)
  • Restrict how your data is used in certain cases
  • Object to processing, including for direct marketing
  • Request portability of your data to another organisation
  • Not be subject to automated decisions made without human involvement
  • Lodge a complaint with a supervisory authority
To exercise any of these rights, contact our Data Protection Officer at dpo@hyperiosoftware.com.
If you are not satisfied with our response, you may contact the Office of the Commissioner for Personal Data Protection.
 
  • Website: https://www.dataprotection.gov.cy/
  • Office Address: Kypranoros 15, 1061 Nicosia
  • Postal Address: P.O. Box 23378, 1682 Nicosia
  • Telephone: +357 22818456
  • Fax: +357 22304565
  • Email: commissionerdataprotection.gov.cy

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements.
The latest version will always be available on our website, and the date above indicates when it was last revised.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please contact us at:
Hyperio Software Ltd
1 Agias Filaxeos Street, KPMG Building, 2nd Floor – Offices 2B & 2C
3025 Limassol, Cyprus
+357 25 35 76 05
info@hyperiosoftware.com
dpo@hyperiosoftware.com